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Policies & Measures

This section contains information about policies and measures addressing energy poverty.

Target socioeconomic group
Target housing situation
Energy carrier

This measure provided households with smart meters that allowed the power supply to be reduced to 1000W in case of non-payment, instead of disconnection.Read more

Organisation type
Target socioeconomic group
Target housing situation

Households that have debts on their energy bills will be forwarded to the the supplier of last resort and prepayment electricity and gas meters are implemented, sometimes coupled with a power limiter for electricity (with a minimum guaranteed supply).Read more

The Priority Services Register (PSR) is a free service provided by suppliers and network operators to customers in need. Services include advance notices of planned power cuts, priority support in an emergency, and meter reading services. Suppliers are also prohibited from disconnecting...Read more

Organisation type
Target socioeconomic group
Target housing situation

Disabled consumers may not be disconnected from supply in case of late payment or non-payment. They also receive additional assistance by allowing the measurement and payment of the bill to happen at the place of use, as well as the possibility to receive additional information on the bill.Read more

Vulnerable consumers receive some protection against disconnection. First, they can request to delay payment on their electricity bills or to pay in installments. Second, they can choose to get a prepayment meter installed.Read more

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